Create financial stability for our members and our community.

Madison Credit Union is built around the idea of people helping people. We are a small but mighty team that strives to do the best for our members in everything we do. We are active in the community individually and as an organization, knowing that growing together is growing stronger.

If you share our vision and have a drive to help others succeed, we want to hear from you.

The Collection Specialist is responsible for the control of delinquent loans by establishing a relationship with delinquent members and arranging for debt repayment based on member’s financial situation. This position processes and files all documents related to small claims, garnishment and repossession of collateral, Knowledge of small claims procedure is essential. This is an independent position that will require a highly motivated and outgoing person.  Hours average 15 – 20 hours per week with the flexibility to set your own schedule.  Would prefer hours to be split over a minimum of three days per week.

Primary Job Duties

• Work delinquent loans from 1^st notice of delinquency to final resolution
• Investigate members questions, concerns and communicate with them in person, by phone and mail, etc.
• Analyze delinquent accounts to determine if they are uncollectable based on past due status and payment history
• Advise members of necessary actions and strategies for debt repayment
• Monitor and resolve members accounts and payment status
• Prepare notice of Voluntary Surrender of Collateral as needed and confirm that all required notices have been provided to necessary parties
• Take appropriate post judgment action on debt, including repossession and garnishments
• Attend small claims and replevin hearings as required
• Adhere to all established company guidelines and policies for the collection process

Knowledge, skills and abilities required to perform in an effective efficient manner

• 1 -2 years of collection experience
• Ability to work independently, organize and prioritize work
• Excellent communication and interpersonal verbal and written skills
• Exceptional negotiation and conflict management skills
• Proficient computer and math skills as well as attention to detail and accuracy
• High level of stress tolerance, persistence and patience while remaining focused
• Knowledge of collection laws in the Wisconsin Consumer Act along with the fundamentals of  collection concepts and practices